Simple and Transparent Pricing
Start free, then pay only for what you need. No hidden fees, no surprises.
Free Tier
Great for small workshops and conferences
- Up to 20 submissions
- 30 free AI credits included
- Core features: website, peer review, program, registration
- Community support
Pay-per-Submission
Everything you need to run conferences of any size.
- After 20 free submissions
- All features with premium add-ons available
- Community support
AI-Powered Features
Work smarter and faster with AI — flexible credits, top up anytime.
Conference Registration
Simple, transparent fees for processing registrations and ticket sales.
+ actual Stripe processing fees
Stripe payment fees: 2.9% + 30¢ per transaction
Stripe payout fees: 0.25% + 25¢ per payout
Premium Support
Get priority help when you need it most. Free community support is available for all users via the community forum.
Small
<300 submissions
- 12-hour response time
- 1 × 30-min setup call
- 15 days post-conference coverage
- Priority help desk support
- Direct access to support team
Medium
300-1000 submissions
- 12-hour response time
- 2 × 30-min setup calls
- 15 days post-conference coverage
- Priority help desk support
- Direct access to support team
Large
1000-3000 submissions
- 12-hour response time
- 4 × 30-min setup calls
- 30 days post-conference coverage
- Priority help desk support
- Direct access to support team
Mega Conference Support
For conferences with 3000+ submissions
Support FAQ
What is the response time guarantee?
Response time is measured during business hours (Monday–Friday, 9 AM – 6 PM EST). We aim to respond to all tickets within the guaranteed time for your package tier.
When does coverage start and end?
Coverage starts immediately upon purchase. It continues until your conference end date plus the coverage period for your tier (15 days for Small/Medium, 30 days for Large/Mega).
Can I upgrade my package?
Yes! Contact us at support@paperfox.ai to discuss upgrading your support package. We will prorate the cost based on your remaining coverage period.
What are setup calls?
Setup calls are 30-minute video calls with our support team to help you configure your conference, answer questions, or provide guidance on best practices.
How do I submit a support ticket?
Sign in to PaperFox and click Support in the side menu. From there, you can submit a ticket and our team will respond promptly.
Who can purchase a support package?
Only conference chairs can purchase support packages for their conferences. If you need support for a conference, contact one of the conference chairs to make the purchase.