Set Up Conference Registration

Configure conference registration to allow attendees to register for your event. Registration requires setting up registration types and configuring the registration form.

Registration Setup Process

1. Create Registration Types

Registration requires at least one enabled registration type.

1. Go to Conferences in the sidebar, then click on your conference
2. Under Registration Management, click "Registration Types"
3. Click "Add Registration Type"

For each registration type, configure:

Availability Window

You can set an availability window to control when each registration type is open for purchase:

• Available From — When registration opens (e.g., start of early bird period)
• Available To — When registration closes (e.g., end of early bird period)
• Timezone — Defaults to Anywhere on Earth (AoE)

Leave both dates empty to make the type always available when enabled.

What Attendees See

• Available types — Selectable with price shown
• Expired types — Shown as "Registration closed" (greyed out)
• Sold-out types — Shown as "Sold out" (greyed out)
• Future types — Hidden until their availability window opens

Locked Fields After Sales

Once a registration type has sales, name and price are locked to protect existing buyers. You can still change:

• Max quantity (increase or decrease capacity)
• Enabled status
• Availability window dates

2. Configure Registration Form

1. Under Registration Management, click "Registration Form"
2. Customize form fields for attendee information, or use the default form
3. Add custom fields specific to your conference (e.g., dietary preferences, T-shirt size, accessibility needs)
4. Save and publish the form

Core Fields

Five fields are marked Core and must remain on every registration form:

• First Name
• Last Name
• Email Address
• Affiliation
• Country/Region

Their labels, descriptions, and placeholders are fully editable, but the fields themselves cannot be removed. The country field's options come from a built-in country list.

Editing Rules

3. Enable Registration

1. Return to your conference page
2. In Registration Management, toggle "Enable Registration"

The system automatically publishes your registration form when you enable registration.

---

Managing Active Registration

Registration Overview

Monitor all registrations from the Registration Overview page under Registration Management → Overview.

The overview page includes:

• Revenue stats — Total sales, refunds, net sales, and fee breakdown at a glance
• Sales by Registration Type chart — Visual bar chart showing revenue per registration type (only types with sales are charted). Hover over bars to see revenue and quantity sold. When no sales exist yet, a placeholder appears until the first registration is sold.
• Sales table — Detailed breakdown of all registration types with price, quantity sold, and subtotal
• Recent orders — Latest registration purchases with registrant info and payment status

Registration Types Page

From the Registration Types page, you can:

• View all enabled and disabled types with their availability dates and capacity
• Click "View Registration Page" to preview the public registration page
• Add, edit, or delete registration types
• Reorder types by dragging the grip handle on the left of each row

Reordering Registration Types

Registration types are displayed to attendees in the order you set. To change the order:

1. Go to Registration Management → Registration Types
2. Grab the drag handle (the dotted grip icon on the left side of any row)
3. Drag the row up or down to the desired position
4. Release — the new order is saved automatically

The order you set here is the order attendees see on the public registration page. Both the Enabled and Disabled tabs support independent reordering.

Refund Management

Handle refund requests through Refund Approvals:

• Review refund requests from attendees
• Approve or deny requests
• Communicate with requesters

Form Modifications After Registration Opens

Once attendees start registering, the builder shows a banner with the response count and switches into soft-lock mode. You can still:

• Edit any field's label, description, placeholder, and required flag
• Add new custom fields
• Delete custom fields that have no answers yet

What's locked once registrations exist:

• The five Core fields (First Name, Last Name, Email, Affiliation, Country) cannot be removed and their input type cannot change
• Existing fields cannot be reordered (drag handles are replaced with lock icons)
• Custom fields with answers cannot be deleted (delete button is disabled)

See Configure Registration Form above for the full editing rules table.